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Exchange Policy

The following Exchange Policy applies to our sterling silver, gold plated, brass, and stainless steel pieces. Please view the Fine Jewelry section of our Help Center for information and policies regarding purchasing our made-to-order pieces.

  • Eligibility: We accept domestic exchanges initiated within fourteen (14) days of delivery. Items must be unworn, in original condition, and in original packaging. Exchanges must be shipped within 7 days of receiving your USPS return shipping label. Packages mailed after this period will not be accepted.

  • Shipping Requirements:

    • All exchange shipments must use the USPS return label generated by our Return & Exchange Portal. We cannot process exchanges shipped with other carriers or labels.

    • An RMA package must be received by us in order to be processed. Refunds or exchanges cannot be issued for packages that were never scanned in by USPS. Refunds or exchanges cannot be issued for packages that have not been delivered to us.

    • We strongly advise obtaining a USPS receipt as proof of mailing.

  • Condition of Items:

    • Exchange items undergo quality control inspection before being restocked. Worn items are not available for return or exchange.

    • All jewelry must be in their original packaging (jewelry boxes, cards, pouches, etc.) to prevent any damage during transit.

    • If an item is returned damaged, worn, and/or improperly packaged, a repair fee of 15% will be deducted from your final refund amount, your exchange, or final store credit amount.

  • Exchange Limitations:

    • Each order is eligible for one (1) complimentary exchange with free shipping.

    • Any subsequent returns or exchanges on an item that has already been exchanged will incur shipping costs. For returns, these costs will be deducted from the refund. For further exchanges, shipping will be invoiced to the customer before the exchange can be issued.

  • Exclusions:

    • Exchanges are not available for international orders.

    • Little Rooms is not responsible for damage caused by wear and reserves the right to decline unreasonable requests.

    • Little Rooms monitors account activity and may refuse transactions or close accounts based on order or exchange behavior.

How to Begin an Exchange: Visit our Return & Exchange Portal to select your items and generate your prepaid USPS return label. For assistance, please contact our Customer Care Team.