The following Exchange Policy applies to our sterling silver, gold plated, brass, and stainless steel pieces. Please view the Fine Jewelry section of our Help Center for information and policies regarding purchasing our made to order pieces.
We accept domestic exchanges initiated within seven (7) days of delivery of your order. Items must be unworn, in their original packaging, and shipped back to us within 7 days of receiving your return shipping label to be eligible for an exchange. Items shipped outside of this 7 day window will not be accepted. We are unable to offer exchanges on International Orders.
Exchange items must be unworn, in their original condition, in their original packaging, and properly packaged and padded to prevent any damage in transit. Items that have been worn or improperly packaged in a way that has caused damage to the item are not eligible for exchange and will not be accepted. Exchange rings and earrings must be secured inside the slot of its accompanying jewelry box amd charms must be inside their original pouch and jewelry box. Necklace, anklet, and bracelet chains must be tucked behind the insert and away from the pendant to ensure the item is not scratched in transit.
Please be aware that all return and exchange items undergo a quality control inspection before being restocked. If the item has been worn, we will be unable to honor the request.
We are happy to offer one (1) exchange per order free of shipping fees on domestic orders. Additional exchange or return requests on an existing order will be subject to shipping fees.
Please Note: Little Rooms is not responsible for any damage caused to an item by the wearer and we reserve the right to decline any unreasonable exchange requests. Little Rooms monitors account activity and reserves the right to refuse transactions and/or close accounts based on order or return behavior.
Start an Exchange: To begin the exchange process, please visit our Return & Exchange Portal. There you will be able to select the item(s) you wish to exchange and generate a prepaid USPS return label. For any questions regarding the returns process, please email our Customer Care Team.