The following Holiday Return & Exchange Policy applies to orders placed between Nov. 21st - Dec. 23rd, 2023. All orders placed outside of this date range fall under our standard Return Policy and Exchange Policy.
The following policies apply to our sterling silver, gold plated, brass, and stainless steel pieces. Please view the Fine Jewelry section of our Help Center for information and policies regarding purchasing our made to order pieces.
If your request for a return is made within seven (7) days of delivery, your order qualifies under our standard Return and Exchange Policies listed in our Help Center and will be honored as such.
Requests outside of the 7 day window on orders placed between Nov. 21st - Dec. 23rd, 2023 qualify for a store credit return or an exchange when the request is made through our Return & Exchange Portal by Jan. 6th, 2023.
To be eligible for an exchange or a store credit return, items must be unworn, in their original condition and original packaging. We are happy to offer exchanges and store credit returns free of shipping fees once for each domestic order. Additional exchange or return requests on an existing order will be subject to shipping fees. Please be sure to submit all exchange and return requests per order at the same time to avoid additional shipping fees.
Please note that all international orders are final sale. Items marked “Final Sale” on the product page are not eligible for return.
Please be aware that all return and exchange items undergo a quality control inspection before being restocked. If the item has been worn, we will be unable to honor the exchange or return request.
Exchange and store credit return items must be mailed within 7 days of receiving your USPS return shipping label. Returns mailed more than 7 days after the date of your return confirmation will not be accepted.
Exchange and return items must be unworn, in their original condition, in their original packaging, and properly packaged and padded to prevent any damage in transit. Items that have been worn or improperly packaged in a way that has caused damage to the item are not eligible for return and will not be accepted.Returned rings and earrings must be secured inside the slot of its accompanying jewelry box. Charm must be in their original pouch and jewelry box. Necklace and bracelet chains must be tucked behind the insert and away from the pendant to ensure the item is not scratched in transit.
If you feel you have received an item with a manufacturing defect, please email our Customer Care Team within 7 days of delivery. We will work with you to find the best resolution. Please provide your original order number, photos of the item, and a detailed description.
Orders that reach eligibility for a promotion that are then partially returned will have the original discount eligibility terms factored into the return amount.
Please Note: Little Rooms is not responsible for any damage caused to an item by the wearer and we reserve the right to decline any unreasonable return requests.
Little Rooms monitors account activity and reserves the right to refuse transactions and/or close accounts based on order or return behavior.
Please note that orders placed via Facebook or Instagram Shop are not eligible to use our Return & Exchange Portal. You must use the Facebook or Instagram Shop order page to request a return through their platform if the order is within the 7 day policy OR reach out to our Customer Care Team and we can manually process a store credit return. Please review all of the information noted in the Facebook and Instagram Shop tab of our Help Center.
To begin the return process, please visit our Return & Exchange Portal. There you will be able to select the item(s) you wish to return and generate a prepaid USPS return label. For any questions regarding the returns process, please email our Customer Care Team.