All orders placed through Facebook and Instagram Shop must use their platform to request an address modification, a cancellation, or a return.
Please note that Facebook and Instagram Shop does not allow us to process any order modifications. You will need to request an order cancellation through their platform and place your order again for the correct item(s).
Facebook and Instagram Shop does not allow us to process an exchange. You will either need to request a return through their platform and place a new order for the correct item(s) OR reach out to our Customer Care Team and we can manually process a store credit return if your request is made within 7 days of delivery.
If your order has already shipped, we will be unable to honor a cancellation. Once received, please request a return through their platform.
Orders placed through Facebook and Instagram Shop are not eligible to use our site’s Return & Exchange Portal. You must request your return through the Facebook or Instagram Shop platform. Once there, select your order and select the item(s) you wish to return.
Please note that the terms of our Return Policy apply to all Facebook and Instagram Shop Orders. Please review our Return Policy in full before requesting a return so you are aware of these terms.
Returns must be mailed within 7 days of receiving your USPS return shipping label. Returns mailed more than 7 days after the date of your return confirmation will not be accepted.
Return items must be unworn, in their original condition, in their original packaging, and properly packaged and padded to prevent any damage in transit. Items that have been worn or improperly packaged in a way that has caused damage to the item are not eligible for return and will not be accepted. Returned rings and earrings must be secured inside the slot of its accompanying jewelry box. Charm must be in their original pouch and jewelry box. Necklace and bracelet chains must be tucked behind the insert and away from the pendant to ensure the item is not scratched in transit.